Supporting your transformation with Best Practices and Industry Standards
Supporting your transformation with Best Practices and Industry Standards

TeleManagement Forum Best Practices & Standards

For more information about TMF, please see:

TMF Frameworx

Evolution of NGOSS

TM Forum Frameworx is a suite of best practices and standards that provides the blueprint for effective, efficient business operations. It enables you to assess and optimize performance using a proven, service-oriented approach to operations and integration. The practical tools available in Frameworx help improve end-to-end management of services across complex, multi-partner environments.


a.k.a. Business Process Framework

The Business Process Framework (eTOM) is a critical component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation.

It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.


a.k.a. Information Framework

The Information Framework (SID) is a component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation.

It provides standard definitions for all the information that flows through the enterprise and between service providers and their business partners.


a.k.a. Application Framework

The Application Framework (TAM) is a sub-component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation. It provides a common language and means of identification for buyers and suppliers across all software application areas.

Enterprise Architecture


The OpenGroup Architecture Framework

TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture. It may be used freely by any organization wishing to develop an enterprise architecture for use within that organization.


Other Best Practices


IT Infrastructure Library

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

E2E Processes & Solutions

PLM Implementation

Product Lifecycle Management

Operators drastically need to control the full lifecycle of their products (from concept to market, down to product retirement) if they want to be able to control their Time to Market.

This lifecycle is not only enabled by the right Processes, but also by the right Applications (such as Product Catalogs) with the right Models (to support all the evolving features of products) and the right Business Rules!

Assurance Solutions

Assurance Processes & Applications

Telecom Expertise has gained a great experience on OSS Fault Management & Trouble Tickets solutions, together with an as deep expertise on the corresponding standard Processes & Best Practices (eTOM Assurance & ITIL processes).


Inventory Management Solutions

Service & Resource IMS

More and more systems now rely on a central Inventory Management System of Resources and Services (for Assurance, Fulfillment...).

The new trend of virtualization (NFV) has brought new constraints on these systems, which requires new changes in terms of information models, processes and interfaces. 


Security from a wholistic perspective

The digital transformation of our society has drastically exposed all the enterprises to new technology threats.

These threats can not only be handled by devices, but by a combination of Organization changes (new teams, new skills...) together with an evolution of the Applications, Processes and corresponding Models (Rules, Roles, Entities...).

Industry trends


Network Function Virtualization

Virtualization will of course impact the network but will also change the way operators are executing some tasks that used to be considered as "non-operational", and will soon become "real-time" and "operational"!

Processes will have to be reviewed of course but also the models of the current applications.


Internet of Things

With IoT a growing number of devices will have to be supported by networks but also a new ecosystem will have to be ready to support all the new actors and business models.

This requires specific transformations for operators in terms of organization, processes, applications and models!

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